Q: 01 Why Do I See Disclaimers Everywhere?

At Prime Lab Peptides , we operate strictly as a research supply company . All products sold on our website are intended exclusively for laboratory and research use. They are not to be used as cosmetics, food additives, chemicals for human or animal consumption, drugs, medical devices, or any unapproved applications. Listing a compound on our site does not grant any license for patent use , nor does it imply approval for any usage beyond laboratory research. By placing an order, all customers confirm they are fully informed about applicable government regulations, understand potential health and safety hazards, and accept full responsibility for applying appropriate safety measures. ⚠️ Important: Prime Lab Peptides reserves the right to cancel any order if there is evidence or suspicion that products may be used for purposes other than in-vitro research.

Q: 03 What Is a Research Supply Company?

Prime Lab Peptides is a research supply company. Our products are sold strictly for laboratory research purposes only and are not intended for human or animal use or testing . Any implication or indication of such use may result in the immediate cancellation of your order .

Q: 04 What Size Vials Do Your Peptides Come In?

All peptides are packaged in 3ml glass vials. An exception applies to NAD+ , which is supplied in a 10ml glass vial . ℹ️ Our products are research reagents and have not been tested for safety or efficacy in any application other than in-vitro laboratory research.

Q: 05 How Do I Store Lyophilized Peptides?

For maximum shelf life, lyophilized peptides should be stored in the refrigerator or freezer prior to reconstitution . When stored properly, they can remain stable for several years .

Q: 06 How Do I Store Reconstituted Peptides?

Once reconstituted, peptides should be kept in the refrigerator and used within a research-appropriate timeframe based on your laboratory protocols.

Q: 08 What Is the Best Temperature for My Products When Conducting Research?

Both peptides and bacteriostatic water should be brought to room temperature before use in any experimental setup.

Q: 09 What Are Research Peptides Used For?

Peptides are commonly used in biochemical and molecular biology research . They play a vital role in applications such as protein purification , protein modification , and binding interaction studies . ⚠️ Notice: Prime Lab Peptides is a research-only supplier. Our products are intended for trained professionals only. We do not provide usage instructions for any application.

Q: 10 Is There a Certificate of Analysis (COA) for My Peptide?

Yes. Each peptide includes a Certificate of Analysis (COA) , accessible from the product page on our website. You can match the batch number printed on your vial with the COA to view product-specific quality data.

Question 1

01 Why Do I See Disclaimers Everywhere?

Accepted Answer

At Prime Lab Peptides, we operate strictly as a research supply company.

All products sold on our website are intended exclusively for laboratory and research use. They are not to be used as cosmetics, food additives, chemicals for human or animal consumption, drugs, medical devices, or any unapproved applications.

Listing a compound on our site does not grant any license for patent use, nor does it imply approval for any usage beyond laboratory research.

By placing an order, all customers confirm they are fully informed about applicable government regulations, understand potential health and safety hazards, and accept full responsibility for applying appropriate safety measures.

⚠️ Important: Prime Lab Peptides reserves the right to cancel any order if there is evidence or suspicion that products may be used for purposes other than in-vitro research.

Question 2

02 Where Is Prime Lab Peptides Located?

Accepted Answer

All orders are packed and shipped from within the United States.

We proudly operate and fulfill every order directly from our U.S.-based facilities in Miami, Florida.

Question 3

03 What Is a Research Supply Company?

Accepted Answer

Prime Lab Peptides is a research supply company.

Our products are sold strictly for laboratory research purposes only and are not intended for human or animal use or testing.

Any implication or indication of such use may result in the immediate cancellation of your order.

Question 4

04 What Size Vials Do Your Peptides Come In?

Accepted Answer

All peptides are packaged in 3ml glass vials.

An exception applies to NAD+, which is supplied in a 10ml glass vial.

ℹ️ Our products are research reagents and have not been tested for safety or efficacy in any application other than in-vitro laboratory research.

Question 5

05 How Do I Store Lyophilized Peptides?

Accepted Answer

For maximum shelf life, lyophilized peptides should be stored in the refrigerator or freezer prior to reconstitution.

When stored properly, they can remain stable for several years.

Question 6

06 How Do I Store Reconstituted Peptides?

Accepted Answer

Once reconstituted, peptides should be kept in the refrigerator and used within a research-appropriate timeframe based on your laboratory protocols.

Question 7

07 How Do I Store Bacteriostatic Water?

Accepted Answer

Store bacteriostatic water in a cool, dry place, away from direct sunlight.

It should never be refrigerated or frozen.

Question 8

08 What Is the Best Temperature for My Products When Conducting Research?

Accepted Answer

Both peptides and bacteriostatic water should be brought to room temperature before use in any experimental setup.

Question 9

09 What Are Research Peptides Used For?

Accepted Answer

Peptides are commonly used in biochemical and molecular biology research.

They play a vital role in applications such as protein purification, protein modification, and binding interaction studies.

⚠️ Notice: Prime Lab Peptides is a research-only supplier. Our products are intended for trained professionals only. We do not provide usage instructions for any application.

Question 10

10 Is There a Certificate of Analysis (COA) for My Peptide?

Accepted Answer

Yes. Each peptide includes a Certificate of Analysis (COA), accessible from the product page on our website.

You can match the batch number printed on your vial with the COA to view product-specific quality data.

Question 11

11 Are Your Products Laboratory Tested?

Accepted Answer

Yes. Each batch is laboratory tested for purity, often by multiple independent labs.

Test results (COAs) are published directly on each product page.

If you wish to independently verify your product, you may do so through any licensed HPLC testing facility.

🛡️ Purity Guarantee: If a product fails independent testing, we will refund your order in full, including shipping costs.

Question 12

12 Do You Print Batch Numbers on Your Vials?

Accepted Answer

Yes. Each peptide vial includes a batch number printed on the label, which directly corresponds to the COA available on the product page.

This allows you to verify the specific analysis and purity data for your product.

Question 13

13 What Shipping Carriers Do You Work With?

Accepted Answer

Prime Lab Peptides ships with FedEx for most U.S. orders and UPS for Florida deliveries.

Question 14

14 What Are Your Shipping Options and Timeframes?

Accepted Answer

We offer free shipping on all U.S. orders:

Continental U.S. (excluding Florida): FedEx 3-Day Air (free)
Florida: UPS Ground (free)

Each day, we randomly select customers to receive complimentary shipping upgrades at no additional cost.

Once your order is processed, you'll receive a tracking number and updates every step of the way.

Question 15

15 What Days Do You Ship?

Accepted Answer

Orders are packed and shipped Monday through Friday, excluding federal holidays.

Standard Orders: Placed before 1:00 PM EST ship the same day
Priority Processing Orders: Placed before 2:00 PM EST ship the same day

Orders placed after the cutoff time will ship the following business day.

ℹ️ During sales or high-volume periods, processing time may extend by 1–3 business days after payment is confirmed.

Question 16

16 Is Your Shipping Discreet?

Accepted Answer

Yes. We place a high value on your privacy.

Orders are shipped in plain FedEx or UPS packaging, with no indication of contents.

The return address will appear as "SHIPPING MANAGER", without any reference to peptides or research materials.

Question 17

17 My Package Says Delivered but I Haven't Received It

Accepted Answer

If your tracking shows "Delivered" but you haven't received your package:

Step 1: Double-check around your property and ask neighbors or household members
Step 2: Contact your local carrier facility (FedEx: 1-800-463-3339)
Step 3: File a missing package claim directly with the carrier
Step 4: Send us the claim number so our team can assist with a reshipment

We're here to help and will do our best to ensure your order reaches you.

Question 18

18 I Entered the Wrong Shipping Address — What Should I Do?

Accepted Answer

If you contact us before the shipment has gone out, we will do our best to update your shipping address.

Please email support@primeladpeptides.com with your full name, order number, and corrected address.

⚠️ Important: If your order has already shipped, we will not be able to make any changes.

Question 19

19 I Forgot to Add My Discount Code — Can My Order Be Adjusted?

Accepted Answer

If you forgot to apply a discount code, you must contact us by email within 30 minutes of placing your order.

As a one-time courtesy, we may offer the discount amount as store credit only.

No refunds or adjustments will be issued to your original payment method.

Question 20

20 I Missed the Sale — Can the Sale Price Be Honored?

Accepted Answer

We do not honor sale prices outside of the advertised sale period.

Sales occur monthly — be sure to subscribe to our email list and SMS updates to avoid missing the next one.

Question 21

21 Is There Any Bulk Purchasing Offer?

Accepted Answer

We do not offer bulk discounts due to the potential for resale of our products, which we strictly prohibit.

If you have questions about larger orders for legitimate research purposes, please contact us.

Question 22

22 I Received the Wrong Item

Accepted Answer

Although rare, errors can happen.

If you receive the wrong item, please email us as soon as possible with your order number and a photo of the incorrect item(s).

We will ship the correct item(s) the same or next business day.

📸 A photo is required to process a reshipment.

Question 23

23 What Is Your Refund Policy?

Accepted Answer

Due to the sensitive nature of research materials:

Orders not yet shipped: Full refund available upon request
Orders already shipped or delivered: No refunds available

We offer free replacements for items that are damaged during shipping. If your item arrived damaged, please send us a photo so we can ship a replacement right away.

⚠️ Important: Once an order has been shipped, we are unable to process refunds. This policy exists due to the nature of research materials, which cannot be restocked or resold once they leave our facility.

Question 24

24 Do You Accept Returns or Exchanges?

Accepted Answer

Due to the sensitive nature of our research materials, all sales are final once shipped.

Orders not yet shipped: Can be cancelled for a full refund
Orders already shipped or delivered: No returns, exchanges, or refunds

This policy exists because research materials cannot be restocked or resold once they leave our facility.

✅ Exception: If you received a damaged or incorrect item, contact us with a photo and we will ship a replacement at no cost.

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